Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere — so you can keep your customers happy everywhere.
Chorus’s integration with Salesforce (Cloud only) will help your team easily leverage their Salesforce data to find recorded meetings in Chorus. By syncing Chorus and Salesforce, Chorus will automatically sync any of your team’s conversations with the appropriate Account, Opportunity, and Contact in Salesforce.
Chorus- Notifications & Security
Chorus syncs with Salesforce Inbox/Messenger in order to ensure all sales interactions (historical & upcoming calls and email correspondence) are captured.
Features of Chorus
CAPTURE & ANALYZE SALES CALLS
Chorus helps performance-driven revenue teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behavior changes, and close more deals. Let Chorus’ AI guide your team to a better understanding of key conversations by highlighting key topics & themes such as next steps, pricing discussions, and objection handling.
DEAL INTELLIGENCE & RELATIONSHIP MANAGEMENT
Momentum by Chorus provides complete visibility to your overall pipeline and individual relationships across deals & accounts. Chorus will capture contacts and conversation insights from the field and automatically sync deal and Account data with your CRM & Marketing Automation.
COACHING & COLLABORATION
Create playlists of “best of breed” interactions manually or let our AI-Generated smart playlists do the work for you. Use real-time notes to improve call efficiencies and hashtag important moments to curate playlist content during your live call.
Chorus’ proactive recommendations alerts managers with coaching and deal recommendations to focus their time where it matters most. Identify winning behaviors that up-level team skills, reduce new hire ramp time, and drive methodology adherence across your team.
Create custom reports and daily email alerts built from AI-based contextual trackers to stay on top of market trends, competitive intel, and product feedback. Elevate the voice of your customer by accessing key moments directly in the analytics dashboard.